Privacy Policy
How we handle the information you give us, in plain English.
How we handle the information you give us, in plain English.
Last updated: 12 September 2026
Straight Away Plumbing (ABN 63 241 616 098, contractor licence 372223C) is a licensed plumbing business operating across Sydney, New South Wales. This policy covers this website and the quote form on it.
The only information we collect directly is what you choose to type into our quote form:
If you phone or email us instead, we have whatever you tell us in that conversation. We do not ask for payment card details through this website, and you should never send them to us by email.
To reply to your enquiry, give you a quote, arrange a time, and carry out the plumbing work. That is the whole purpose. We do not add you to a marketing list, we do not send newsletters, and we do not sell, rent or trade your information to anyone.
The quote form is handled by Formspree, which passes your submission on to us by email. Nothing you submit is stored on this website itself, and this site has no database, no accounts and no logins.
This website sets no tracking cookies and does not follow you across other sites.
We use Cloudflare Web Analytics to see how many people visit and which pages they read. It is privacy-focused and cookieless: it reports totals such as page views and which site referred you, and does not identify individual visitors. That is also why you are not being nagged by a cookie banner.
A small number of services make this website work:
Each handles data under its own privacy policy. Some are based overseas, including in the United States, which means information you submit through the form may be processed outside Australia.
We keep enquiry and job records for as long as we need them to do the work, answer questions afterwards, honour any warranty on our workmanship, and meet our tax and record-keeping obligations. After that they are deleted.
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Call 0403 322 290 or email straightawayplumbing@gmail.com and we will sort it out. There is no charge, and we will not make it difficult.
We take reasonable steps to protect your information from loss, misuse and unauthorised access. No method of transmitting information over the internet is ever completely secure, but this website is served over HTTPS, so what you send through the form is encrypted in transit.
If you are unhappy with how we have handled your information, please contact us first and we will do our best to put it right. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
If we change how we handle information, we will update this page and change the date at the top.
Straight Away Plumbing
Phone: 0403 322 290
Email: straightawayplumbing@gmail.com
ABN 63 241 616 098 | Licence No. 372223C